The real questions, answered plainly.
No sales spin. If you’re weighing ekoni up for your business, these are the things that actually matter: moving your data over, working offline, what it costs, and who owns what.
Getting started & migration
?Can I bring my existing stock list and counts across?
Yes. Import your item list, categories, suppliers and current counts from a spreadsheet, and we'll help map the columns so nothing lands in the wrong place. Your last stocktake becomes your starting stock, so you're not counting from zero on day one. Past sales and staff can come across too.
?How long until we're actually running?
A single location is quick to stand up: add items, set a couple of targets, run a stock count. We set you up the day your spot opens. A full migration with historical data takes longer to prepare, but we do the heavy lifting on the import, and your team can keep counting stock the whole time you set up.
?Do I have to move everything at once?
No. Most businesses start with stock counting, get the team comfortable, then switch on ordering, schedules and tasks when they're ready. There's no big-bang cutover and nothing you have to rip out first.
Day-to-day & offline
?Does it work if the wifi drops mid-count?
Stock counting keeps working. The app holds your progress on the device and saves as you go, so a dropped connection in the storeroom doesn't lose your work. When you're back on signal it syncs, and stock goes live for everyone.
?Do I need to install anything or buy hardware?
No special hardware. ekoni runs on the phones your team already carries, and stock counting works with a tap or your voice. No scanners, no terminals, no printed sheets on the wall.
?Is voice counting really usable in a busy business?
It's built for exactly that. Hold the mic, say the item and the number, and Luna writes it to the right line while your hands stay full. You can always tap instead, and every voice entry is there to check before you submit.
Pricing & fees
?What does ekoni cost?
Every plan and what it includes sits on one page, with no quotes to sit through. You always see the plan before you pay anything. See pricing for what each plan includes.
?Am I locked into a contract?
No lock-in. Start with stock counting, add modules when they earn their place, and change or stop whenever you like. Nothing here needs a sales call. See pricing for what each plan includes.
Your data & ownership
?Who owns the data I put in?
You do. Your stock counts, items, suppliers, schedules and sales are yours. We hold them to run the app for you, not to sell on, and you can export them whenever you want. Leaving is your right, and it takes your data with you.
?Can I get my data back out?
Any time. Export your items, stock counts, orders and history to a spreadsheet on demand. There's no hostage-taking of your own numbers, and no fee to leave with them.
?What does Luna do with my information?
Luna uses your business's own stock counts, sales and schedules to draft better orders and find cover, for your business only. It's a working assistant on your data. We never sell it, and we never share your numbers. Voice recognition improves from anonymised pronunciation patterns, which carry no business data.
Support
?What if my team gets stuck?
A person always signs off on the answer, and they know the floor, not just the software. Because ekoni was built inside working businesses, support talks in terms of stock counts and shifts, not error codes. Every business gets help, whatever the plan.
?How do I report a bug or ask for a feature?
There's a Report button right in the app. It goes straight to the team, gets triaged, and the fix or feature ships back to you. A lot of what's in ekoni today started as one owner flagging something mid-shift.
The best answer is one real stock count.
Read every FAQ, then put your name down. Your data stays yours, and there's nothing to cancel if it's not for you.
We email you a setup link the day your spot opens.